Returns Policy, refunds and cancellations
To guarantee customer satisfaction, we are happy to accept returns of our products. Although there are some exceptions so please read our returns policy.
Returns for any reason
We will accept returns on all products for 60 days.
Drain covers we will accept returns for 90 days.
Returns of items without fault will need to be returned at your expense. We are happy to arrange a courier collection if you prefer for £13.95 and deduct this from the refund amount.
Returned items should be undamaged and in a sellable condition. Stainless steel and Corten drain covers may be returns in scratched condition.
Custom items can not be returned for a refund as they are not sell able.
However we have some partial exceptions to be as fair as we can be.
Large pieces of cut to size steel sheet and plate over 1000mm x 500mm we can offer a 25% refund upon return.
Custom size drain covers that are close in size to standard sizes (1-3mm) we can offer a full refund upon return.
Custom sized orders under £30 in order value will be refunded in full upon return.
Returns of faulty items
Faulty items may be returned for a full refund. Please return these by second class signed for post, or a 48-72 hour courier. We will pay for your return postage. If you prefer we can arrange a courier collection at our cost.
Refunds will be processed within 1-2 days of your item being returned to us.
If you paid by BACS we will post you a cheque, or pay you by BACS if you supply us with your banking details.
BACS payments should usually arrive in your account the same day, however please allow up to 5 working days.
If you paid by PayPal (Debit or Credit Card) the refund will usually be processed on to the payment method used to make the payment. This may take up to 7 working days to complete.
If you paid by Cheque we are unable to process a refund by any method other than cheque and this will be posted 14 working days after your payment cleared at the earliest.