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Shipping Policy / Delivery Policy

Other sections of our Terms of Service you may be looking for: 

Privacy Policy: Our privacy policy
Shipping, Delivery and Dispatch policy: Our shipping and delivery policy
Returns and Refunds: Our returns and refunds policy
Terms of service: Main terms of service page

Details on how we ship our products and what you should expect from us with your order.

All our products have a free shipping option to UK Mainland addresses. This is usually a 48 hour service, but on some occasions it may be a 24 hour service.

Order type A: Standard products and stocked items:
(If you have any Custom orders, cut to size sheet or personalised orders as well, then your whole order will be shipped as Order type B below)

1) Standard delivery - £0.00    
Your order will be dispatched within 2 working days if stocked on standard delivery, almost all stocked items will dispatch within 1 working day however. Most items will ship on a 24 hour service on standard delivery but some heavy items or large items may go on a 48 hour service. 

2) Quicker delivery - £8.00
Your order will be dispatched within 1 working day (Cut off time 13:00). All orders except extremely large or heavy items will go on a 24 hour service. Some may go on a AM service on occasion. Typically items over 2000mm in length or over 60Kg will be those that do not always go on a 24 hour service. 

3)  Express delivery - £19.00
Your order will be dispatched within 1 working day, most orders on this option will go same working day (Cut off time 13:00). Your order will be shipped on a AM service. Some heavy or large orders may only be possible to go via a 24 hour service, and in rare cases only a 48 hour option is available.

4)  Drop everything and do my order - £70.00
This option is typically for custom cut orders to jump the cutting and finishing queue, but can be used on stock items. We will drop everything and ship your order straight away on the best shipping service available to a 10:30am service and where the cost to us does not exceed £70.00 extra over standard shipping. 

Order type B: Custom orders, cut to size sheet orders, personalised orders:

1) Standard delivery - £0.00
Custom orders will be cut by standard within 3 working days, our average dispatch is between 1 and 2 working days.
Your item will be shipped on a 24 hour courier where  possible, but it may go on a 48 hour one for certain weights and package sizes (typically 20-30Kg upwards or very long pieces over 1400mm).

2) Quicker delivery - £8.00
Custom orders will be cut by standard in 1-2 working days.
Your item will be shipped on a 24 hour courier (there maybe a few exceptions such as very heavy items over 60Kg which will require a 48 hour pallet service).

3)  Express delivery - £19.00
Custom orders will be cut within 1-2 working days but prioritised, our average on express is 1 working day.
Your item will be shipped on a 24 hour AM service (some exceptions may occur such as pallet items where next day service will be booked).

4)  Drop everything and do my order - £70.00
Custom orders will be cut within 1 working day, we aim to cut and ship the same day of order if placed by 11am. Typically with finishing and packaging timescales we find 60% of orders ship same day and 40% the following day on this service.
Your item will be shipped on the best available service to 10:30am for the item size that does not exceed the £70.00 fee. This typically is a 10:30am service for items to 60Kg in weight and next day for heavier pallet items.
Sometimes a AM pallet service is available. Please contact us if you need more definite time scales.

Additional notes and terms:

Courier timescales offered to us do not have a guarantee. Where items are under 10Kg and within service sizes for Royal Mail Special delivery 1pm we will send these via this service which does come with a service guarantee. 

We are therefore unable to pass on and delivery timescales and guarantee offerings except what are offered to us from the Royal Mail for the special delivery service. 

Almost all packages do arrive within the quoted timescales however, and we will refund you to a lesser service level should your item not arrive on time.

Our Working day timescale is counted from 13:00 except for service 4 which is 11:00. For the day of your order to count as a working day you need to order by these cut off times. 

If we do not cut your order within the quoted timescale you may claim a 10% discount on your order, or cancel your order. Please note you may have been quoted a different timescale to the above mentioned options for custom quotation.

For large orders over £1000 in value please contact us to confirm a timescale as it may take a little longer (although most often it will not). Typically add 1 working day for £1000-3000 orders, 1-3 working days for £3000-6000 orders and contact us for £6000+.

Stock issues:
In the unlikely and unfortunate situation where we have a stock issue to fulfil your order we will contact you within 1 working day with the expected order completion date for your approval, and/or to offer alternatives that may be suitable. We stock all our offered materials and almost all of our material can be restocked within 2 working days so any delays are likely to be limited and rare. 

Remote areas:

We will do our best to honour our quoted timescales, however remote locations and "Highlands and Islands" locations may mean courier timescales are extended. If in doubt and it is important to your order then please contact us to discuss before ordering. 

You can contact us on this page.

Delivery Guarantee

Courier timescales offered to us do not have a guarantee. Where items are under 10Kg and within service sizes for Royal Mail Special delivery 1pm we will send these via this service which does come with a service guarantee. 

We are therefore unable to pass on and delivery timescales and guarantee offerings except what are offered to us from the Royal Mail for the special delivery service. 

Almost all packages do arrive within the quoted timescales however, and we will refund you to a lesser service level should your item not arrive on time.

You can contact us using the details on this page.

Packaging

We package our products very well. However should any item arrive damaged, please if you can sign for it as damaged, and contact us as soon as possible so we can resolve this for you.
Ideally email us including photos of the package prior to opening, and photos of the contents and any damage to customers@lakelandsteel.uk . Please include your order number or delivery address. 

If your delivery does not arrive

Please contact us straight away using the details on this page.


Last update of this page: 08/07/2022 at 11:52

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